Warranty Policy

Warranty Coverage

  • All Cybopal products come with a 12-month limited warranty starting from the date of delivery.
  • This warranty covers manufacturing defects in materials or workmanship under normal use.
  • During the warranty period, we will repair or replace defective products at no cost to the customer.

What Is Covered

  • Hardware defects caused by faulty materials or poor workmanship.
  • Malfunctions under normal, intended use.
  • Defective parts/components supplied by CyboPal.

What Is Not Covered

  • Damage caused by misuse, abuse, accidents, modifications, or unauthorized repairs.
  • Cosmetic damage (scratches, dents, wear and tear) that does not affect functionality.
  • Damage caused by external factors such as fire, water, power surges, or natural disasters.
  • Loss or theft of the product.
  • Consumables or accessories (cables, packaging, promotional items).

Warranty Process

  1. Contact us at 📧 contact@cybopal.com with your order number, product serial number, and a detailed description of the issue.
  2. Provide photos or videos showing the defect.
  3. Once verified, we will provide instructions for returning the defective product or sending it to a service center.
  4. A replacement or repaired unit will be shipped after inspection.

Shipping Costs

  • For valid warranty claims within the first 30 days, Cybopal will cover return shipping and replacement shipping.
  • After 30 days, the customer is responsible for shipping the product back to us. We will cover the cost of shipping the repaired/replacement product back to the customer.
  • Customs duties/taxes on return shipments are the responsibility of the customer.

Warranty Exclusions

This limited warranty is non-transferable and applies only to the original purchaser.
Proof of purchase (order number or receipt) is required.

Extended Warranty (Optional)

We may offer extended warranty coverage through promotions or add-on plans. Please refer to your order confirmation or contact us for details.

Limitation of Liability

To the maximum extent permitted by law, Cybopal shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

Contact Us

For warranty claims or questions, please email:
📧 contact@cybopal.com